As a Customer Care Associate, you will be responsible for assisting customers with inquiries, resolving complaints, and providing exceptional service. You will engage with customers via phone, email, and in person to address their needs and concerns promptly and professionally.
Key responsibilities include:
- Responding to customer queries and complaints in a timely manner
- Providing accurate information about products and services
- Resolving customer issues effectively and efficiently
- Maintaining a positive and empathetic attitude towards customers
- Ensuring customer satisfaction and building strong relationships
The ideal candidate should have good communication skills, problem-solving abilities, and a customer-centric approach. Proficiency in relevant software and the ability to work well under pressure is essential. A 12th pass qualification is required for this position, and freshers are welcome to apply. This full-time role is based in Vadodara, India, and requires the candidate to work from the office.