Customer Agent

Ansvery

Ansvery is a team of professionals that helps product developing companies boost user engagement, loyalty, and retention by providing outsourced customer support and consulting services.

Our core values are empathy, personal approach and self-improvement that translate both within our team and towards our clients.

Tasks:

- Excel in supported projects.

- Help users resolve their issues with game mechanics and app features (no calls, written communication only).

- Resolve user queries in a fast and effective manner.

- Respond to reviews in the stores (App Store/Google Play).

Requirements:

- Fluent in Russian and English (upper intermediate or B2).

- Excellent written communication skills in Russian and English.

- Good command of computers, mobile devices, MS Office, messengers, Google services, etc.

- Detail-oriented, stress resilient, ready to handle a barrage of questions.

- Have an aspiration for self-improvement, continuous learning and sharing your knowledge with colleagues.

- Ready to do a small test assignment.

- Ready for 2x2 shift schedule.

What we offer:

- Possibility to work remotely.

- Trainings and meetups for professional growth.

- Career progression and realization of personal potential.

We are waiting for you!

Experience : 0 - 6 Years

No. of Openings : 3

Role : Customer Agent

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]