Ansvery is a team of professionals that helps product developing companies boost user engagement, loyalty, and retention by providing outsourced customer support and consulting services.Our core values are empathy, personal approach and self-improvement that translate both within our team and towards our clients.Tasks:- Excel in supported projects.- Help users resolve their issues with game mechanics and app features (no calls, written communication only).- Resolve user queries in a fast and effective manner.- Respond to reviews in the stores (App Store/Google Play).Requirements:- Fluent in Russian and English (upper intermediate or B2).- Excellent written communication skills in Russian and English.- Good command of computers, mobile devices, MS Office, messengers, Google services, etc.- Detail-oriented, stress resilient, ready to handle a barrage of questions.- Have an aspiration for self-improvement, continuous learning and sharing your knowledge with colleagues.- Ready to do a small test assignment.- Ready for 2x2 shift schedule. What we offer:- Possibility to work remotely.- Trainings and meetups for professional growth.- Career progression and realization of personal potential.We are waiting for you!