we are hiring a crm manager for our proptech firm based in noida, to look after post sales crm operations, to maintain buyers mis and look after their concerns. candidate should have hands-on knowledge of crm softwares.
customer relationship manager responsibilities:
• building and maintaining profitable relationships with key customers.
• resolving customer complaints quickly and efficiently.
• keeping customers updated on the latest products in order to increase sales.
• meeting with other managers in the organization to plan strategically.
• expanding the customer base by upselling and cross-selling.
• understanding key customer individual needs and addressing those.
• knowing your competition and strategizing accordingly.
customer relationship manager requirements:
• a bachelor’s degree.
• a minimum of 5-7 years’ relevant experience.
• excellent interpersonal and communication skills.
• proficient in all microsoft applications.
• superior industry knowledge.
• a team player with leadership skills.
• maintain a positive attitude focused on customer satisfaction.
job types: full-time, regular / permanent