Urgent Requirement For CRM Head

Reliaable Developers

Key Responsibilities:

Building and maintaining customer relationships: CRMs cultivate positive relationships with clients, serving as the main point of contact for inquiries, feedback, and complaints.

Understanding customer needs: They identify customer needs and preferences, tailoring solutions and support to enhance their experience.

Providing exceptional customer service: CRMs ensure customers receive prompt, helpful, and personalized service.

Resolving customer issues and complaints: They address and resolve customer concerns effectively and efficiently.

Developing and implementing customer retention strategies: CRMs create programs and initiatives to foster customer loyalty and repeat business.

Collaborating with other departments: They work with sales, marketing, and other teams to improve the customer journey and identify areas for improvement.

Identifying and pursuing new business opportunities: CRMs may also be involved in identifying potential leads and opportunities for upselling or cross-selling.

Skills and Qualifications:

Excellent communication and interpersonal skills: CRMs need to communicate effectively with customers and colleagues.

Strong problem-solving and conflict-resolution skills: They must be able to handle customer issues and complaints effectively.

Customer-focused mindset: A deep understanding of customer needs and a commitment to providing excellent service are essential.

Ability to build rapport and trust: CRMs need to establish strong relationships with clients.

Analytical and strategic thinking: They should be able to analyze customer data and develop strategies to improve customer satisfaction and retention.

Experience with CRM software: Proficiency in using CRM systems to manage customer interactions and data is often required.

• Experience

  4 - 7 Years

• No. of Openings

  2

• Education

  Higher Secondary

• Role

  CRM Head

• Industry Type

  Real Estate / Property / Construction

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Museum Road Bangalore