Urgent Requirement For CRM Head

Reliaable Developers

key responsibilities:

building and maintaining customer relationships: crms cultivate positive relationships with clients, serving as the main point of contact for inquiries, feedback, and complaints.

understanding customer needs: they identify customer needs and preferences, tailoring solutions and support to enhance their experience.

providing exceptional customer service: crms ensure customers receive prompt, helpful, and personalized service.

resolving customer issues and complaints: they address and resolve customer concerns effectively and efficiently.

developing and implementing customer retention strategies: crms create programs and initiatives to foster customer loyalty and repeat business.

collaborating with other departments: they work with sales, marketing, and other teams to improve the customer journey and identify areas for improvement.

identifying and pursuing new business opportunities: crms may also be involved in identifying potential leads and opportunities for upselling or cross-selling.

skills and qualifications:

excellent communication and interpersonal skills: crms need to communicate effectively with customers and colleagues.

strong problem-solving and conflict-resolution skills: they must be able to handle customer issues and complaints effectively.

customer-focused mindset: a deep understanding of customer needs and a commitment to providing excellent service are essential.

ability to build rapport and trust: crms need to establish strong relationships with clients.

analytical and strategic thinking: they should be able to analyze customer data and develop strategies to improve customer satisfaction and retention.

experience with crm software: proficiency in using crm systems to manage customer interactions and data is often required.

• Experience

  4 - 7 Years

• No. of Openings

  2

• Education

  Higher Secondary

• Role

  CRM Head

• Industry Type

  Real Estate / Property / Construction

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Museum Road Bangalore