About the role:
� Monitor relationships with existing customers through CRM systems
� Ensure the CRM system provides an effective sales funnel
� Develop and implement marketing techniques that will drive new customers
� Plan and manage Welcome Email, calls, escalations, handover/possession etc
� Suggest new methods to address customers- needs
� Track marketing metrics and trends, like conversion rates
� Assist with organizing promotional events to reach prospective customers
Qualifications:
� Technical expertise with CRM and analytical systems
� Strong communication skills along with a customer-oriented attitude
� Graduate, MBA or PG in relevant field with 2-5 years of experience