We are looking for a dedicated Collection Officer to join our team in Baraut Baghpat. This role is essential for managing customer accounts and ensuring timely payments. The ideal candidate should possess strong communication skills and a passion for problem-solving, making it a great opportunity for those looking to start their career.
Key Responsibilities:
1. **Account Management**: Maintain and manage customer accounts actively, ensuring an accurate record of outstanding payments and account statuses.
2. **Payment Collection**: Contact customers via phone or in person to remind them of overdue payments, offering support in settling their accounts promptly and peacefully.
3. **Problem Resolution**: Address and resolve customer inquiries or disputes related to billing, payments, and account issues, ensuring a positive customer experience.
4. **Reporting**: Prepare regular reports on outstanding payments and collection activities. Share these updates with the team to strategize further actions as needed.
5. **Compliance**: Follow company policies and legal regulations regarding collections, ensuring ethical and respectful communication with customers at all times.
Required Skills and Expectations:
The ideal candidate should have completed at least the 12th grade and possess strong verbal communication skills. Being confident and assertive in discussions is important for successful collections. Candidates with up to 6 years of experience are welcome, including freshers eager to learn. A good understanding of customer service principles and attention to detail is crucial for meeting collection targets effectively. Only male candidates will be considered for this full-time, office-based position.
Experience
0 - 6 Years
No. of Openings
2
Education
12th Pass
Role
Collection Officer
Industry Type
Banking
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office