€¢ Prepares and follows up for collection on overdue accounts allocated to him / her.
€¢ Visits all customers and negotiates for collection of overdue amounts, maintains relationships with them keep tab on market references for all his customers.
€¢ Maintains effective communication with customers and third parties, ., lawyers, collection agencies and repossession agencies.
€¢ Identifies deployment of the asset and keeps a tab on its movement/utilization.
€¢ Regularly monitor repayment of accounts, analyse causes of delinquency, report concerns timely.
€¢ Timely resolve customer disputes
€¢ Implements repossession of the asset
€¢ Is responsible for the integrity of collection data and customer logs, including visit reports, relating to allocated accounts in the collection.
€¢ Maintains accuracy in uploading trails on all cases, within set timelines.
€¢ Strictly adheres to compliance.
€¢ Maintaining relationship with Collection Agencies and their executives, follow up and updates
€¢ Update Payments in VFS System
€¢ Role involves Collections across all Buckets, Repossession
Education and Additional knowledge:
€¢ Should be a fresh graduate, preferably BCom or BBA
€¢ Should have knowledge on Microsoft Office tools usage
Competencies and Skills:
€¢ Strong willingness to learn and explore career opportunity in financial services industry.
€¢ Strong communications skills.
€¢ Willingness to travel, high level of field connects.
€¢ Knowledge of working in a process driven organisation.
€¢ Should be able to converse fluently in English, Hindi & Regional Language of said state is must and additional languages will be added advantage.
Additional requirement:
€¢ Two-wheel vehicle is mandatory with valid driving licence