A Collection Executive manages outstanding debts by contacting customers via phone, email, or field visits to negotiate repayment plans and secure payments. They maintain accurate records, reconcile accounts, and ensure compliance with legal regulations to meet company, finance team, and departmental debt recovery targets.
Key Responsibilities
Customer Contact: Reach out to clients regarding overdue payments via telephone, email, or in-person visits.
Negotiation & Collection: Negotiate repayment schedules, solve payment-related disputes, and secure outstanding funds.
Documentation: Maintain meticulous records of customer interactions, payment agreements, and payment histories.
Reporting & Compliance: Prepare daily/weekly reports on collection progress and ensure all efforts follow legal standards (., RBI guidelines).
Account Monitoring: Regularly monitor customer accounts to identify, prevent, and resolve potential overdue debts.
Required Qualifications & Skills
Experience: Previous experience in debt collection, customer service, or finance is highly preferred.
Communication: Exceptional verbal and written communication skills in local languages, Hindi, or English.
Skills: Strong negotiation, persuasion, problem-solving, and conflict-resolution abilities.
Technical Skills: Proficiency in MS Office (especially Excel) and CRM software.
Attributes: Detail-oriented, organized, and capable of working under pressure to meet targets.
Work Environment & Education
Education: A minimum of a Graduate degree in any field is often required, though high school diplomas with experience are accepted.
Schedule: Generally involves day shifts, with workdays often spanning Monday to Saturday.
Experience
0 - 3 Years
No. of Openings
10
Education
12th Pass
Role
Collection Executive
Industry Type
Banking / Financial Services / Stock Broking
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Mahima Trinity Mall, Vivek Viuhar Metro Station,Jaipur