Collection Executive

Raghavi Finance Limited

a field collection executive (also known as a field recovery executive) is typically responsible for managing and overseeing the process of debt recovery or collections for a company. this role involves contacting and interacting with customers directly to recover unpaid dues, outstanding loans, or other financial obligations. field collection executives usually work in industries like banking, finance, retail, and telecommunications.

key responsibilities:

field visits: the primary responsibility is to visit customers at their homes or businesses to collect outstanding dues.

customer interaction: engaging with customers to discuss overdue payments and negotiate settlements or payment plans.

documentation: keeping accurate records of each interaction, including the amount collected, customer responses, and any agreements made.

legal compliance: ensuring that the collection methods are in line with legal and ethical standards. this includes adhering to debt collection regulations and laws in the local jurisdiction.

reporting: providing regular reports to supervisors or managers regarding the progress of collections, including challenges faced, amounts recovered, and accounts that need further action.

negotiation: offering flexible payment solutions or negotiating terms with customers who may be facing financial difficulties.

follow-up: ensuring that the customer adheres to payment agreements and following up if payments are missed.

skills required:

communication: ability to effectively communicate with customers, often in difficult or confrontational situations.

negotiation: skilled at finding mutually agreeable payment terms.

persistence: persistence in following up on overdue accounts and ensuring collections are made.

knowledge of financial products: understanding loans, credit policies, and financial services.

time management: ability to manage multiple accounts and visits efficiently.

challenges:

handling resistant or hostile customers.

navigating situations where customers are unwilling or unable to pay.

adhering to legal regulations while being firm about collections.

would you like more details on how this role works, or tips for someone in this line of work?

• Experience

  1 - 3 Years

• No. of Openings

  20

• Education

  Higher Secondary, Secondary School, I.T.I. [Other]

• Role

  Collection Executive

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office