• Answer customer calls and provides timely and accurate information about our products and services
• Respond to customer inquiries and complaints in a professional and courteous manner
• Take orders and process payments over the phone
• Maintain accurate records of customer interactions and transactions
• Make outbound calls to potential customers to promote our products and services
• Learn and manage hotel booking software - Ezee
• Excellent communication skills, both written and verbal
• Strong customer service skills and the ability to handle difficult situations with tact and professionalism
• Ability to work independently and as part of a team
• Comfort with using computers and inputting data quickly and accurately