client relationship manager responsibilities:
• create and enforce plans that will help meet the needs of customers
• build long-term relationships with clients and customers
• work quickly to address and resolve customer issues
• notify the sales team of new sales and cross-selling opportunities
• become familiar with the competition to stay ahead of them
• encourage high-sales and good customer service practices
• create strategies and work with clients to boost their brand
• help promote and maintain a positive company image
client relationship manager requirements:
• intuitive to customers needs
• strong communication and interpersonal skills and the ability to build and maintain relationships
• a background in customer service or sales is a plus
• must understand customer relationship management (crm)
• ability to work well with others and lead a team
• attentive to detail and organized
• must be self-motivated, flexible and able to manage several jobs at one time