Change Release Manager

Vimerse Infotech

key responsibilities – change manager

• take the ownership to oversee the day to day operations relating to change management

• ensure change requests are assessed properly and effective impact assessment of changes across service providers

• ensure change process compliance, audit process, provide necessary feedback to service providers for improvement

• ensure changes are implemented within scheduled time and evaluated post implementation

• chair the cab; (as may be agreed with the customer) ; convene the emergency cab as required

• approve low-risk/ non-commercial requests for change (as may be agreed with the customer)

• develop & maintain e change & release calendar across suppliers

• evaluate impact, risk assessments , potential conflicts with other requests for change, submission of implementation, test, backout plans from service providers before approving changes and in preparation for the change advisory board

• coordinate implementation of changes that have require multiple service providers

• develop the standard change catalogue to be implemented in the itsm platform and associated approvals, workflows as agreed by the customer

• provide guidance to internal and external service providers in fulfilling their change management roles and responsibilities.

• identify and implement process improvements and itsm platform/integration enhancements relating to same

• ensure change management kpi/sla are reviewed at agreed frequency and analyse/review for improvement

• regular monitoring to avoid schedule implementation time, reduced backlog/ageing, change effectiveness

• consolidate reports related to change management from all service providers

• take the ownership of process data, maintenance & update along with defining functional requirements for changes, enhancements in the change management process workflows

• conduct regular trainings for process awareness and improve process compliance

key responsibilities – change coordinator ( + the act

• Experience

  8 - 14 Years

• No. of Openings

  1

• Education

  B.C.A, B.E, M.C.A, M.Tech

• Role

  Change Manager

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office