Change Release Manager

Vimerse Infotech

Key Responsibilities Change Manager

Take the ownership to oversee the day to day operations relating to Change Management

Ensure Change Requests are assessed properly and effective impact assessment of Changes across Service Providers

Ensure Change Process compliance, audit process, provide necessary feedback to Service Providers for improvement

Ensure Changes are implemented within scheduled time and evaluated post implementation

Chair the CAB; (as may be agreed with the customer) ; Convene the emergency CAB as required

Approve low-risk/ non-commercial Requests for Change (as may be agreed with the customer)

Develop & maintain e Change & Release Calendar across Suppliers

Evaluate impact, risk assessments , potential conflicts with other Requests for Change, submission of implementation, test, backout plans from Service Providers before approving Changes and in preparation for the Change Advisory Board

Coordinate implementation of Changes that have require multiple Service Providers

Develop the standard change catalogue to be implemented in the ITSM platform and associated approvals, workflows as agreed by the Customer

Provide guidance to internal and external Service Providers in fulfilling their Change Management roles and responsibilities.

Identify and implement process improvements and ITSM platform/integration enhancements relating to same

Ensure Change Management KPI/SLA are reviewed at agreed frequency and analyse/review for improvement

Regular monitoring to avoid schedule implementation time, reduced backlog/ageing, change effectiveness

Consolidate reports related to Change Management from all Service Providers

Take the ownership of Process Data, maintenance & update along with defining Functional requirements for changes, enhancements in the Change Management Process workflows

Conduct regular trainings for process awareness and improve process compliance

Key Responsibilities Change Coordinator ( + the act

Experience : 8 - 14 Years

No. of Openings : 1

Education : B.C.A, B.Tech/B.E, M.C.A, M.Tech

Role : Change Manager

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India