Company : Eisen consultancies private limited
Location: Bandra West, Mumbai
Job Type: Full-Time
Website:
About the Company:
Eisen Consultancies Private Limited is a corporate advisory and investment banking firm focused on delivering strategic financial solutions and building long-term client partnerships.
Job Summary
The CASA Portfolio Manager / Relationship Manager is responsible for growing the bank’s retail and commercial liability base by acquiring high-value Current and Savings Accounts and actively managing an assigned client portfolio. This role focuses on maximizing deposit balances, reducing client attrition, and cross-selling financial products (., loans, credit cards, wealth management) to drive overall account profitability.
Key Responsibilities & Duties
1. Portfolio Management & Client Retention
• Manage, monitor, and grow an assigned portfolio of Current and Savings Account clients (both High-Net-Worth Individuals and Businesses/Corporates).
• Regularly review account utilization, average quarterly balances (AQB), and transaction volumes to prevent account dormancy.
• Provide proactive customer service, act as the primary point of contact for banking queries, and resolve client escalations promptly.
2. Client Acquisition & Business Development
• Map catchment areas to acquire new retail (Savings) and business/corporate (Current) accounts.
• Convert leads, cold call, and leverage network referrals to expand the bank’s CASA base.
• Conduct pitch presentations and negotiate product offerings for corporate payroll accounts and commercial current accounts.
Key Performance Indicators (KPIs)
• Net CASA Growth: Total value increment in Savings & Current Account balances.
• New Account Onboarding: Number of high-value individual & corporate accounts opened per month.
• Average Quarterly/Monthly Balance (AQB/AMB): Percentage maintenance/increase in portfolio deposit size.
• Cross-Sell Ratio: Units of secondary banking/wealth products sold per client.
• Client Retention Rate: Percentage reduction in churn or zero-balance accounts.
Required Qualifications & Skills
• Education: Bachelor's or Master's degree in Finance, Business Administration (MBA), Economics, or Commerce.
• Experience: 1-2 years in Retail Banking, Branch Banking, or Liability Sales (CASA acquisition experience preferred).
• Core Competencies:
o In-depth understanding of banking liability products, trade services, and cash management.
o Strong networking, lead generation, and client relationship skills.
o Excellent verbal and written communication skills.
o Financial acumen and familiarity with digital banking solutions.