Act as the point of contact for businesses and individuals contacting the ReStores to make a donation to ensure they have a quality experience Communicate to donors items the ReStores will accept, items the ReStores cannot accept (based on pre-determined lists), or provide donor with alternative donation options Schedule pick up times for donations and coordinate with the management to ensure necessary resources are available and scheduled appropriately Complete all documentation with regards to pick up process, including donation information and mapping out the day’s pick up schedule and routes Communicate with donor and pick-up crew on day of pick up to confirm pickup details Support volunteer engagement