We are looking for a part-time Calling Executive to join our team in Itanagar. This is a work-from-home position suitable for individuals with 0 to 3 years of experience and a minimum educational qualification of 12th pass.
**Key Responsibilities:**
- **Make Outbound Calls:** Reach out to potential customers to introduce products or services, ensuring clarity and professionalism in communication.
- **Handle Inbound Calls:** Respond to incoming inquiries from customers, providing accurate information and resolving issues as needed.
- **Maintain Customer Records:** Keep detailed notes of customer interactions and update the database regularly to ensure accurate tracking of communications.
- **Follow Scripts:** Adhere to provided calling scripts to deliver consistent messaging while also being flexible in handling customer responses.
- **Provide Feedback:** Report common customer issues or feedback to the team to help improve services and processes.
**Required Skills and Expectations:**
The ideal candidate should possess excellent communication skills, both verbal and written, to engage effectively with customers. A confident and friendly demeanor is essential to build rapport. You should be self-motivated and organized, with the ability to manage time efficiently to meet calling targets. Basic computer skills and familiarity with CRM systems are an advantage. A willingness to learn and adapt in a dynamic environment is also highly valued. Additionally, being a team player who can collaborate with others is important, even when working remotely.