Call Centre Executive

INSTAFUND FINANCIAL SERVICES

Answers incoming customer calls regarding billing issues and general client concerns.

Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.

Listening to customers needs or issues and providing helpful solutions to their problems.

Update customer information in the customer service database during and after each call.

Impact the companys bottom line by problem solving and turning frustrated clients into Positive customers.

Meet personal targets and work towards meeting team targets.

Maintain records of the conversations with the customer and analyze the data.

Write and submit timely reports on performance, targets, and customer queries.

Must be 18 to 35 years of age.

Graduated high school, but a bachelor's degree in commerce or related fields is preferred.

Prior experience with customer service and call centers in relevant job roles.

Customer-oriented attitude with professionalism.

Strong multitasking, time management, and target achieving skills.

Excellent communication and listening skills with good command over the required language.

Ability to remain professional and courteous with customers at all times

Experience : 1 - 2 Years

No. of Openings : 20

Education : Higher Secondary, Any Bachelor Degree

Role : Call Centre Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India