RQM Operations - Senior Analyst - Business Analyst

Skywings Advisors Private Limited

primary responsibilities:

a. risk and quality management

• preparation of governance and executive meeting packs for meetings managed/led by rqm including recording minutes/ actions. this would be across all legal entities (entity boards, uk&i ops exec, risk & governance forum in uk, global risk & governance forum)

• support preparation of gre quarterly top risk review meeting with senior management

• manage and report complaints referenced to rqm mailbox, including creating and maintaining any sop documents.

• support first line risk events coordinator for managing and reporting risk events across gre global

• manage any conflict of interest referenced in mailbox/ navex system and report in lines with agreed protocols.

• manage and report cpd and mandatory training completion to various bu forums.

• work along with rqm director in organising workshops, agendas action plans and outputs for rqm led meetings and forums.

• support rqm director on managing internal audit maps

• support rqm director with rqm dashboards for opsexec presentations

b. operational excellence

• analyse the end-to-end process and introduce process improvements in ot3 (as applicable) to enable processes to perform efficiently and reliably, ensuring service levels are maintained

• design operational development program for the leadership and wider teams to enhance skills and capabilities in driving operational excellence

• reduce cost through eliminating inefficiencies, optimizing processes and leveraging automation / ai

• drive on operational improvements/excellence as means to enhance client experience and continuous improvement culture

work mode- hybrid(2 weeks wfo and vice versa)

shift timing- to and to

• Experience

  6 - 12 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Business Analyst

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office