Job Role - Broadcast Engineer
Duration - Fulltime
Location - Austin, TX
Job Description -
Respond and take necessary troubleshooting actions to incidents escalated from Analyst (Tier 1) team
Perform advanced troubleshooting on incidents by following defined SOP s and meeting to the stipulated SLA levels
Triage and escalate appropriately as necessary
End to end ownership till ticket closure
Validate problem descriptions, perform detailed diagnosis, track and update incident in trouble-ticketing system
Handling backlog tickets from previous shift and made sure the necessary follow ups done
Maintain track of external (Telco/Providers) escalation and perform follow up s for any outstanding tickets and RCA s
Participate, drive and manage major incidents
Develop postmortem reports as necessary and Drive problem management
Communicate and handle escalated incidents and work closely with Customer and all stakeholders with regular outage notification
Work on Service requests - perform new Station Turn Ups
Provide regular feedback on troubleshooting where processes or documentation have gaps or inefficiencies
Update existing and Develop new SOP s
Perform any additional task assigned by team lead/manager
Update infrastructure documentation system understanding docs, standard operating procedures, infrastructure diagrams
Active participation on daily standup meetings and Shift Handover call and provide updates on pending tickets for the next shift
Experience : 5 - 10 Years
No. of Openings : 10
Education : Higher Secondary
Role : Broadcast Engineer
Industry Type : IT-Hardware & Networking / IT-Software / Software Services
Gender : [ Male / Female ]
5 - 10 Years
10 Openings
Not Disclosed
Austria 
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All the best! - 
