Broadcast Engineer

Sarian Solutions

Job Role - Broadcast Engineer

Duration - Fulltime

Location - Austin, TX

Job Description -

Respond and take necessary troubleshooting actions to incidents escalated from Analyst (Tier 1) team

Perform advanced troubleshooting on incidents by following defined SOP s and meeting to the stipulated SLA levels

Triage and escalate appropriately as necessary

End to end ownership till ticket closure

Validate problem descriptions, perform detailed diagnosis, track and update incident in trouble-ticketing system

Handling backlog tickets from previous shift and made sure the necessary follow ups done

Maintain track of external (Telco/Providers) escalation and perform follow up s for any outstanding tickets and RCA s

Participate, drive and manage major incidents

Develop postmortem reports as necessary and Drive problem management

Communicate and handle escalated incidents and work closely with Customer and all stakeholders with regular outage notification

Work on Service requests - perform new Station Turn Ups

Provide regular feedback on troubleshooting where processes or documentation have gaps or inefficiencies

Update existing and Develop new SOP s

Perform any additional task assigned by team lead/manager

Update infrastructure documentation system understanding docs, standard operating procedures, infrastructure diagrams

Active participation on daily standup meetings and Shift Handover call and provide updates on pending tickets for the next shift

• Experience5 - 10 Years
• No. of Openings10
• EducationHigher Secondary
• RoleBroadcast Engineer
• Industry TypeIT-Hardware & Networking / IT-Software / Software Services
• Gender[ Male / Female ]
• Job TypeWork from Office