roles and responsibilities:
make outbound calls to potential customers and explain products or services.
handle inbound customer queries and resolve their concerns.
maintain a daily call log and update customer records in the database.
follow up with leads and prospects regularly.
achieve daily/weekly/monthly targets for calls and conversions.
maintain a professional and positive tone in all communications.
requirements:
minimum qualification: 12th pass or graduate.
good communication skills in [english / hindi / regional languages as required].
basic computer knowledge (ms office, crm tools).
ability to handle rejection and stay motivated.
prior experience in telesales or customer service is a plus.
preferred skills:
fluency in multiple languages is an advantage.
strong persuasion and negotiation skills.
patience and the ability to handle pressure.
good listening and problem-solving abilities.