Bpo Non Voice Process

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Greetings from Intouch CX!

We are hiring for International Chat Process only for immediate joiner( Customer support)

Interested Candidates can call the below number:

Whatsup Your CV

Roles & Responsibilities:

Support through Chat.

Respond to customer complaints in a professional manner.

Attempt to resolve complaints successfully in accordance with established guidelines.

Coordinate with the co-workers, lead persons and other departments as appropriate

Actively listen to the customer, and show empathy and patience

Ability to build rapport with the customer.

Ability to overcome objections and ask for the business.

Key Skills:

Preferred candidates with understanding on eCommerce websites.

Knowledge of mobile / computing products.

Should possess effective written communication skills and comprehension skills.

Ability to work in a fast-paced, hectic, changing environment

Ability to organize and follow up multiple tasks/details with accuracy and timeliness

Excellent Typing Speed: (At least 30 wpm).

Excellent interpersonal, intrapersonal skills, team player.

Eligibility Criteria:

Undergraduate & above (No backlogs & Not pursuing any regular studies).

0 to 5 years of experience in the call center industry, preferably in Chat/Email Operations

Minimum understanding of Customer Service.

Immediate joiners are preferred.

Willing to work in Night Shifts/ Late Night Shifts.

Willing to work from office

Interested Candidates can call the below number:

Experience : 0 - 3 Years

No. of Openings : 20

Education : Higher Secondary

Role : Bpo Non Voice Process

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India