BPO Manager - Part Time - Freshers

Key Responsibilities:

1. Supervise and manage a team of BPO agents: As a BPO Manager, you will be responsible for overseeing a team of BPO agents, providing guidance, support, and training as needed.

2. Monitor performance and productivity: You will need to track KPIs, evaluate team performance, and implement strategies to improve productivity and efficiency.

3. Resolve customer complaints and issues: Addressing customer concerns and ensuring satisfactory resolutions will be a key aspect of your role as a BPO Manager.

4. Develop and implement policies and procedures: Create and enforce operational policies and procedures to streamline processes and ensure consistent service delivery.

5. Conduct team meetings and training sessions: Organize regular team meetings and training sessions to keep agents informed, motivated, and updated on new procedures.

Required Skills and Expectations:

- Strong leadership and communication skills: Ability to lead a team effectively, communicate clearly, and motivate team members.

- Problem-solving and decision-making skills: Capable of resolving issues efficiently and making informed decisions.

- Attention to detail: Ability to pay close attention to details, ensuring accuracy in all aspects of work.

- Time management: Efficiently manage time and prioritize tasks to meet deadlines.

- Knowledge of BPO industry: Understanding of BPO operations, customer service principles, and industry trends.

• Experience

  0 - 1 Years

• No. of Openings

  102

• Education

  12th Pass

• Role

  BPO Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Part Time

• Work Location Type

  Work from Home