Freshers For BPO Manager - Coimbatore

BPO Voice Process - Job Description

A BPO Voice Process involves communicating with customers over the phone to provide information, solve problems, answer questions, and deliver good customer service.

Main Responsibilities

Handle incoming and outgoing customer calls.

Understand customer issues and provide suitable solutions.

Explain products, services, and company policies.

Maintain a polite and professional tone while speaking.

Update customer details and call information in the system.

Meet company targets for customer satisfaction, call quality, and productivity.

Types of Voice Process

Inbound Voice Process: Receiving calls from customers for support, queries, or complaints.

Outbound Voice Process: Calling customers for sales, feedback, follow-ups, or service updates.

International Voice Process: Communicating with customers from countries such as the USA, UK, or Australia.

Domestic Voice Process: Handling customer calls within India.

Skills Required

Good communication skills in English.

Active listening and problem-solving skills.

Patience and a positive attitude.

Basic computer knowledge.

Ability to handle customers professionally.

• Experience

  0 - 3 Years

• No. of Openings

  20

• Education

  12th Pass

• Role

  BPO Manager

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  No. 347, DS Complex, Nehru Street,\ Ram Nagar Ghandhipuram,coimbatore