• Ensuring that all work is performed in accordance with company regulations and industry standards.
• Maintaining relationships with insurance companies in order to settle claims quickly and fairly.
• Prepared by estimators to ensure that they are reasonable and within industry standards.
• Managing the daily operations of the body shop, including hiring, training, scheduling, and overseeing staff members.
• Providing customer service to customers who have had accidents, helping them through the claims process, and explaining the repair process.
• Managing a team of technicians and other employees to ensure that they are performing their jobs efficiently and effectively
• Ensuring that all vehicles are repaired within timeframes specified by insurers or by state law
• Ensuring that all repairs are done at reasonable costs, that quality control standards are met, and that customer satisfaction is maintained.
• Estimating costs of repairs to be sure that the price is fair for both the shop and the customer.