Blended Process Executive

Pacific Placements And Business Consultancy Pvt. Ltd.

- identifying, handling and resolving customer queries and concerns while maintaining expected quality on calls, chat or email.

- documenting / recording transactions and the necessary follow-up requests with other functions by completing forms and record logs

- understanding multiple products and processes.

- retaining customers by influencing customers to buy or retain product or service by following a prepared script to give product reference information.

roles and responsibilities :

- comprehend and resolve the customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. processing each call / mail / chat in accordance with company standards.

- provide/take relevant information and update the system/s accordingly. where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. provide the customer with a clear explanation of the action taken.

- ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency

- ability to understand and handle irate customers

- smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications

- ability to achieve stretched targets and able to manage the organization standards

- maintain superior quality service by following organization standards

• Experience

  0 - 1 Years

• No. of Openings

  10

• Education

  Higher Secondary, Any Bachelor Degree, Secondary School

• Role

  Blended Process Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office