Hiring Fresher - Back Office Assistant - Kolkata

We are seeking a dedicated and enthusiastic Airline Customer Service Executive to join our team in Kolkata, India. This position is ideal for freshers who are looking to start their career in the airline industry.

In this role, you will be the primary point of contact for our customers, assisting them with inquiries, bookings, and concerns, ensuring a positive travel experience.

Key Responsibilities:

- **Customer Assistance:** Greet and assist passengers with their travel needs, including flight bookings, cancellations, and changes, ensuring a high level of customer satisfaction.

- **Flight Information Management:** Provide accurate information about flight schedules, delays, and airport services to help passengers manage their journey effectively.

- **Problem Resolution:** Address customer complaints and issues promptly by investigating their concerns and providing appropriate solutions or escalating as necessary.

- **Documentation Support:** Help passengers with necessary travel documentation, including boarding passes and IDs, to ensure compliance with airline regulations.

Required Skills and Expectations:

Candidates must have excellent communication skills, with the ability to interact positively with customers. A friendly demeanor and a willingness to help are essential traits for this role. Additionally, candidates should possess good organizational skills to manage multiple inquiries efficiently. As you work directly with the public, a professional appearance and attitude are important. Being adaptable and able to work in a fast-paced environment will enhance your ability to succeed in this role.

• Experience

  Fresher

• No. of Openings

  12

• Education

  10th Pass

• Role

  Back Office Assistant

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Age Limit

  18 - 39 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Overtime Pay, Annual Bonus, PF, ESI, Food/Meals, Accommodation

• Walk-in interview location

  kolkata

• Walk-in Date

  29/06/2026 - 11/07/2026

• Walk-in Time

  10:00 AM - 12:30 PM