- responsible for maintaining and updating customer records: the back office assistant will be in charge of keeping accurate and up-to-date records of all customer information, interactions, and transactions.
- handling customer queries and concerns: the assistant will need to address any inquiries or issues that customers may have in a timely and professional manner, providing excellent customer service at all times.
- assisting with data entry and documentation: the role will require the assistant to input data into the system accurately, organize paperwork, and ensure that all documentation is properly filed and stored.
- supporting the front office staff: the back office assistant will collaborate with the front office team to ensure smooth operations, assist with scheduling appointments, and provide any necessary administrative support.
- ability to multitask and prioritize workload: the ideal candidate should be able to handle multiple tasks simultaneously, manage time effectively, and prioritize tasks based on urgency and importance.
- strong communication skills: excellent verbal and written communication skills are essential for this role, as the assistant will be interacting with customers, colleagues, and vendors on a regular basis.
- proficiency in basic computer applications: the candidate should have a good understanding of basic computer programs such as ms office, email, and internet browsing to perform daily tasks efficiently.