- Responsible for maintaining and updating customer records: The back office assistant will be in charge of keeping accurate and up-to-date records of all customer information, interactions, and transactions.
- Handling customer queries and concerns: The assistant will need to address any inquiries or issues that customers may have in a timely and professional manner, providing excellent customer service at all times.
- Assisting with data entry and documentation: The role will require the assistant to input data into the system accurately, organize paperwork, and ensure that all documentation is properly filed and stored.
- Supporting the front office staff: The back office assistant will collaborate with the front office team to ensure smooth operations, assist with scheduling appointments, and provide any necessary administrative support.
- Ability to multitask and prioritize workload: The ideal candidate should be able to handle multiple tasks simultaneously, manage time effectively, and prioritize tasks based on urgency and importance.
- Strong communication skills: Excellent verbal and written communication skills are essential for this role, as the assistant will be interacting with customers, colleagues, and vendors on a regular basis.
- Proficiency in basic computer applications: The candidate should have a good understanding of basic computer programs such as MS Office, email, and internet browsing to perform daily tasks efficiently.