We are seeking an Airport Ticketing Staff member to manage ticket sales and customer inquiries at the airport in Howrah, India. This is a full-time role ideal for individuals looking to start their career in the aviation industry.
Key Responsibilities:
- **Ticket Sales**: Assist customers in purchasing tickets, providing accurate information about flight schedules, fares, and availability.
- **Customer Assistance**: Help travelers with check-in procedures, baggage handling, and any questions they may have before boarding.
- **Record Keeping**: Maintain accurate records of ticket transactions and updates to ensure smooth operations and prevent any discrepancies.
- **Call Management**: Handle inquiries and bookings over the phone and guide customers through the ticketing process effectively.
- **Problem Resolution**: Address any issues or complaints from customers promptly, ensuring a positive travel experience.
Required Skills and Expectations:
Candidates should have at least a 10th-grade education and be comfortable working in a fast-paced environment. Excellent communication skills are essential for dealing with customers and conveying information clearly. The ideal applicant should demonstrate good organizational abilities and attention to detail to manage ticket transactions accurately. A friendly and approachable demeanor is expected, as well as a willingness to learn and adapt to the evolving demands of the aviation industry. A basic understanding of computer systems and ticketing platforms is an advantage. Prior experience is not necessary, making this position suitable for fresh graduates.