- assist passengers with ticket sales: as an airport ticketing staff, you will be responsible for selling tickets to passengers at the airport. this includes helping customers choose the right ticket for their destination and processing payments efficiently.
- check-in passengers: you will also be in charge of checking in passengers for their flights, ensuring that their information is correct and their baggage is properly tagged and processed.
- provide information to passengers: it is important to be knowledgeable about flight schedules, airport facilities, and other relevant information to assist passengers with their queries and provide excellent customer service.
- handle customer inquiries and complaints: you must be able to handle customer inquiries and complaints in a professional and courteous manner, resolving issues quickly and efficiently to ensure customer satisfaction.
required skills and expectations:
- excellent communication skills: as an airport ticketing staff, you should have strong verbal communication skills to interact with passengers effectively and provide clear information.
- attention to detail: being detail-oriented is crucial in this role to ensure accurate ticketing and check-in processes for passengers.
- customer service orientation: a positive attitude and willingness to assist passengers is essential to provide a pleasant and smooth experience for customers at the airport.
- ability to work under pressure: the airport environment can be fast-paced and stressful at times, so the ability to work well under pressure and handle multiple tasks simultaneously is important for this role.