As an Airport Ticketing Staff in Kolkata, India, you will be responsible for providing excellent customer service by selling tickets, assisting passengers with flight information, and handling reservations. You will also be required to process payments, issue boarding passes, and ensure all travel documents are in order.
Key responsibilities include greeting customers, answering inquiries about flights, destinations, and airline policies, as well as checking passengers in and directing them to the correct departure gate. Additionally, you will need to handle any issues that arise during check-in, such as luggage concerns or seating arrangements.
To succeed in this role, you must have a high school diploma or 10th pass certificate, excellent communication skills, and the ability to work efficiently in a fast-paced environment. Attention to detail, multitasking capabilities, and a positive attitude are also essential for this position. Additionally, you should be comfortable using computer systems and have a strong customer service orientation to ensure a pleasant travel experience for passengers.