As an Airport Ticketing Executive, you will play a vital role in providing excellent customer service and managing ticketing operations. You will work full-time from our office in Patna and are expected to handle customer inquiries professionally and efficiently.
**Key Responsibilities:**
- **Ticket Booking:** You will assist customers in booking flight tickets, ensuring all details are accurate and comply with airline policies.
- **Customer Assistance:** Address customer queries regarding flight schedules, cancellations, and modifications, providing clear and helpful information.
- **Payment Processing:** Handle ticket payments efficiently, ensuring transactions are completed securely and accurately.
- **Documentation:** Maintain and update records of ticket sales, ensuring all documentation is organized and accessible.
- **Problem Resolution:** Assist in resolving any issues related to ticketing or customer complaints, ensuring a positive experience for travelers.
- **Coordination with Airlines:** Liaise with airlines for ticketing and reservation issues, ensuring timely communication and resolution.
**Required Skills and Expectations:**
- **Communication Skills:** You should possess strong verbal and written communication skills to interact effectively with customers and airlines.
- **Attention to Detail:** A keen eye for detail is crucial when processing bookings and handling documentation to avoid errors.
- **Basic Computer Knowledge:** Familiarity with computer systems and ticketing software is necessary to manage bookings efficiently.
- **Customer Service Orientation:** You should be friendly and approachable, with a passion for helping customers during their travel experiences.
This role is ideal for individuals looking to start their career in the aviation industry with a focus on customer service and ticketing operations.