As an Airport Ticketing Executive, you will play a vital role in ensuring smooth travel experiences for passengers at the airport. Your responsibilities will include:
- **Ticket Sales and Reservations**: Assist customers in purchasing airline tickets and making reservations, ensuring they receive accurate information about routes, availability, and fares.
- **Customer Assistance**: Provide support to travelers by answering queries related to flight schedules, baggage policies, and other travel-related concerns, ensuring a positive customer experience.
- **Documentation Verification**: Check passengers' travel documents and ensure all necessary paperwork is in order before issuing tickets, helping to avoid any travel disruptions.
- **Payment Processing**: Handle payments for tickets and provide detailed receipts, ensuring all financial transactions are conducted securely and accurately.
- **Collaboration with Airlines**: Work closely with airlines to stay updated on deals, promotions, and policies, facilitating better service for passengers and enhancing ticket sales.
- **Problem Resolution**: Address and resolve customer complaints or issues related to ticketing in a timely and efficient manner, enhancing customer satisfaction.
To excel in this role, candidates should possess strong communication skills to interact effectively with customers and team members. Attention to detail is essential for verifying document accuracy and handling transactions. A customer-focused mindset and the ability to work well under pressure in a fast-paced environment are important. Previous experience in customer service is advantageous, though not mandatory. A basic understanding of computer operations is also required.
Experience
0 - 1 Years
No. of Openings
55
Education
10th Pass
Role
Airport Ticketing Executive
Industry Type
Hotel / Travel / Airline / Hospitality
Gender
[ Male / Female ]
Age Limit
18 - 38 Yrs.
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Benefits include
Annual Bonus, PF, Travel Allowance (TA), Health Insurance, ESI, Food/Meals, Accommodation
Face Interview Location
KOLKATA