We are seeking a dedicated and motivated Airport Ticketing Executive in Kolkata. This entry-level position is ideal for individuals looking to start their career in the travel industry. You will play a key role in assisting passengers with ticket bookings and providing exceptional customer service.
Key Responsibilities:
1. Ticket Booking: Manage ticket reservations for domestic and international flights, ensuring accuracy and promptness in processing passenger requests.
2. Customer Service: Provide excellent support to travelers by answering queries related to flight schedules, fares, and travel regulations, while maintaining a friendly and professional demeanor.
3. Documentation: Assist in handling travel documents and ensure all necessary paperwork is completed correctly, including ticket confirmations and boarding passes.
4. Issue Resolution: Address and resolve any issues that may arise with ticket bookings or customer inquiries, liaising with airlines and other service providers as needed.
5. Coordination: Collaborate with team members and other departments to ensure smooth operations, maintaining effective communication throughout the process.
Required Skills and Expectations:
Candidates should have a minimum education of 10th grade and demonstrate strong communication skills, both verbal and written. A basic understanding of computers and ticketing software is essential, along with a keen attention to detail. Team players who can handle tasks efficiently in a fast-paced environment will succeed in this full-time office-based role. Previous experience is not required, but a passion for travel and customer service will be an added advantage.