As an Airport Ticketing Executive based in Bhubaneswar, you will be responsible for helping travelers with ticket reservations and providing excellent customer service at the airport. This position is ideal for freshers who are eager to start their careers in the travel and airline industry.
**Key Responsibilities:**
- **Ticket Reservations:** Assist passengers in booking flight tickets by providing information on available flights, fares, and seat options.
- **Customer Assistance:** Offer friendly support to travelers by answering queries related to flight schedules, baggage policies, and ticketing procedures.
- **Check-in Procedures:** Guide passengers through the check-in process, ensuring they complete necessary documentation and receive their boarding passes.
- **Payment Processing:** Handle payments accurately and efficiently, ensuring proper transaction methods are used.
- **Information Updates:** Keep passengers informed about any changes in flight schedules, delays, or cancellations promptly.
- **Customer Feedback:** Collect feedback from travelers to improve service quality and address any concerns they may have.
**Required Skills and Expectations:**
- Candidates should have completed at least the 10th grade to apply.
- Strong communication skills are essential for interacting with passengers and providing clear information.
- A customer-focused attitude is needed to ensure a positive experience for travelers.
- Basic computer skills will help in managing booking systems and processing payments effectively.
- Ability to work well under pressure in a fast-paced environment is important, especially during peak travel hours.
- A team-oriented mindset is beneficial for collaborating with colleagues in a busy airport setting.