- Key Responsibilities:
1. Process Ticket Bookings: Responsible for booking air tickets for customers based on their preferences and requirements.
2. Provide Customer Service: Address customer inquiries, resolve issues related to bookings, and provide excellent service to ensure customer satisfaction.
3. Coordinate with Airlines: Communicate with airlines to secure bookings, confirm reservations, and manage any changes or cancellations.
4. Maintain Records: Keep detailed records of all bookings, payments, and customer information for future reference and tracking.
5. Stay Updated: Keep abreast of airline rules and regulations, fare structures, and industry trends to provide accurate information to customers.
- Required Skills and Expectations:
1. Good Communication Skills: Ability to effectively communicate with customers, airlines, and colleagues.
2. Attention to Detail: Accuracy in processing bookings, maintaining records, and handling customer requests.
3. Basic Computer Skills: Proficiency in using airline booking systems, email, and other software applications.
4. Customer Service Oriented: Prioritizing customer satisfaction and addressing their needs in a professional manner.
5. Ability to Work in a Fast-Paced Environment: Managing multiple bookings, inquiries, and changes efficiently and promptly.