Key Responsibilities:
1. Assist passengers: Help passengers with check-in, baggage handling, and boarding procedures to ensure a smooth travel experience.
2. Manage security: Monitor security checkpoints and ensure that all safety protocols are followed to keep passengers and staff safe.
3. Provide information: Answer inquiries about flight schedules, airport facilities, and other relevant information to assist passengers.
4. Handle luggage: Load and unload luggage onto conveyor belts, carts, and vehicles ensuring that all items reach their correct destination.
5. Maintain cleanliness: Keep the airport premises clean and organized by regularly sweeping floors, emptying trash bins, and sanitizing high-touch areas.
Required Skills and Expectations:
1. Good communication skills: Ability to communicate effectively with passengers and colleagues to provide assistance and information.
2. Physical fitness: Capable of lifting and moving heavy luggage and standing for long periods to handle various tasks around the airport.
3. Attention to detail: Ability to pay close attention to details while handling luggage and passengers' documents to prevent any errors.
4. Team player: Willingness to work collaboratively with other airport staff members to ensure smooth operations and excellent customer service.
5. Flexibility: Ability to adapt to changing schedules, work shifts, and tasks as needed to meet the demands of the airport environment.