- greet and assist passengers: airport staff are responsible for welcoming passengers, providing directions, answering questions, and assisting with check-in procedures at the airport.
- handle baggage: airport staff must assist passengers with the check-in process by weighing and tagging baggage, ensuring that it is safely loaded onto the correct aircraft, and helping passengers retrieve their luggage upon arrival.
- manage airport operations: airport staff are required to work in various departments such as ticketing, cargo handling, ramp operations, and as airport representatives to ensure the smooth functioning of airport operations.
- ensure safety and security: airport staff must adhere to strict security protocols, conduct thorough inspections of passengers and luggage, and report any suspicious activities to the appropriate authorities.
skills and expectations:
- excellent communication skills: airport staff should be able to communicate effectively with passengers, colleagues, and airport authorities to provide accurate information and assistance.
- ability to work in a fast-paced environment: airport staff should be able to handle multiple tasks simultaneously, work under pressure, and maintain composure during busy hours.
- strong attention to detail: airport staff must carefully follow procedures, check documentation, and ensure accuracy in all tasks to prevent errors and ensure smooth operations.
- physical fitness: airport staff may be required to lift heavy baggage, walk long distances, and stand for extended periods, so physical fitness is essential for this role.