Key Responsibilities:
1. Assist passengers with check-in: Help passengers with the check-in process, including luggage drop-off and issuing boarding passes.
2. Ensure airport security: Monitor passengers and luggage to ensure compliance with security regulations and protocols.
3. Provide customer service: Address any passenger inquiries or concerns in a professional and friendly manner.
4. Assist with boarding process: Help guide passengers to their designated boarding gates and ensure a smooth boarding process.
5. Handle baggage: Assist in tagging and handling luggage to ensure it reaches the correct destination.
6. Maintain cleanliness: Keep the airport facility clean and organized for the comfort and safety of passengers.
Required Skills and Expectations:
- Good communication skills: Ability to communicate effectively with passengers and team members.
- Attention to detail: Ability to carefully follow instructions and ensure accuracy in tasks.
- Team player: Willingness to work collaboratively with colleagues to provide efficient service.
- Physical stamina: Ability to stand for long periods and lift heavy luggage when necessary.
- Professionalism: Maintain a professional demeanor at all times when interacting with passengers and colleagues.