As an Airport Hospitality Executive in Kolkata, your primary role will involve ensuring a pleasant experience for travelers at the airport. You will be responsible for coordinating various services and assisting passengers, including both domestic and international travelers.
Key Responsibilities:
- **Customer Assistance**: Provide support to passengers by answering queries related to flights, baggage, and airport facilities, ensuring they have all the information they need for a smooth journey.
- **Check-In Support**: Assist travelers during the check-in process, guiding them through procedures and ensuring timely boarding for their flights.
- **Lounge Management**: Maintain the cleanliness and comfort of airport lounges, offering refreshments and assistance to guests as needed.
- **Handling Complaints**: Address and resolve any customer grievances in a calm and professional manner, ensuring passenger satisfaction.
- **Coordination with Airlines and Services**: Collaborate with airline staff and other airport services to ensure efficient operations and communication regarding passenger needs.
Required Skills and Expectations:
You should possess excellent communication skills to interact effectively with passengers and staff. A friendly and approachable demeanor is essential to provide exceptional customer service. Basic knowledge of airport operations is preferred but not necessary, as on-the-job training will be provided. The ability to work well under pressure and a keen attention to detail are crucial. Being a team player and demonstrating a willingness to help others will be key to succeeding in this role. As a fresher, a positive attitude and eagerness to learn are highly valued.
Experience
Fresher
No. of Openings
53
Education
10th Pass
Role
Airport Hospitality Executive
Industry Type
Hospitals / Medical / Healthcare Equipments
Gender
[ Male / Female ]
Age Limit
18 - 38 Yrs.
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Benefits include
Flexible Working Hours, Weekly Payout, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, One-way Cab, Two-way Cab
Face Interview Location
kolkata