Guest relations executive provides guests with insightful recommendations on the areas cultural, shopping and dining & entertainment establishments; gives interesting and vivid descriptions in a concise and appropriate manner; creates highly personalized guest experiences.
Guest Relations Executive Duties & Responsibilities
To write an effective guest relations executive job description, begin by listing detailed duties, responsibilities and expectations. We have included guest relations executive job description templates that you can modify and use.
Sample responsibilities for this position include:
Has full knowledge of all products and is able to confidently give descriptions to a customer
Carry out any other reasonable duties as assigned by the Outlet Manager/ Assistant Manager/ Team Leader or Senior Management
Ascertain additional requirements of pashmina, reading glasses, bag hanger
To assist department objective in order to achieve targets (Sirius/ Up selling )
Is able to spot a sales opportunity to upsell products and service to existing or potential guests
Is able to make simple decisions that affect their own work or the customers experience in a positive manner
To understand and comply with all local licensing laws and to promote responsible service of alcohol
Has a full understanding and can when asked explain the brand concept, history and vision
Is required to be immaculate and presentable and understand the importance of first impressions
Ensures problems are dealt with immediately and proactively with the support of OM
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