key responsibilities:
1. assist guests with airport ticketing procedures: this involves helping guests with booking flights, issuing boarding passes, and handling any ticketing-related inquiries they may have.
2. coordinate airport operations: ensure smooth operations at the airport terminal by coordinating with ground staff, security personnel, and airline representatives.
3. serve as an airport executive: act as a point of contact for guests, assisting them with any information they may need about the airport, facilities, and services.
4. represent the airport: be the face of the airport, welcoming guests, answering their questions, and providing them with assistance as needed.
required skills and expectations:
1. excellent communication skills: ability to interact effectively with guests from diverse backgrounds and provide clear and concise information.
2. customer service orientation: a strong focus on guest satisfaction and a willingness to go above and beyond to meet their needs.
3. attention to detail: ability to accurately handle ticketing procedures and ensure all information provided to guests is correct.
4. ability to work in a fast-paced environment: capable of handling multiple tasks simultaneously and remaining calm under pressure.