Key responsibilities:
1. Assist guests with airport ticketing procedures: This involves helping guests with booking flights, issuing boarding passes, and handling any ticketing-related inquiries they may have.
2. Coordinate airport operations: Ensure smooth operations at the airport terminal by coordinating with ground staff, security personnel, and airline representatives.
3. Serve as an airport executive: Act as a point of contact for guests, assisting them with any information they may need about the airport, facilities, and services.
4. Represent the airport: Be the face of the airport, welcoming guests, answering their questions, and providing them with assistance as needed.
Required skills and expectations:
1. Excellent communication skills: Ability to interact effectively with guests from diverse backgrounds and provide clear and concise information.
2. Customer service orientation: A strong focus on guest satisfaction and a willingness to go above and beyond to meet their needs.
3. Attention to detail: Ability to accurately handle ticketing procedures and ensure all information provided to guests is correct.
4. Ability to work in a fast-paced environment: Capable of handling multiple tasks simultaneously and remaining calm under pressure.