passenger services
check-in and ticketing: assist passengers with checking in, printing boarding passes, and selling tickets.
baggage handling: tag and process checked baggage, assist with lost luggage, and handle the loading and unloading of luggage from the aircraft.
boarding: direct passengers to the correct gate, make announcements, and ensure orderly boarding.
information and assistance: answer passenger questions, provide information on flight schedules, and offer special assistance to passengers with disabilities or children.
customer relations: handle issues like flight delays or cancellations, re-routing passengers, and managing passenger complaints.
ramp and aircraft support
aircraft handling: use ground signals to direct aircraft to and from the gate, ensure proper parking, and tether the aircraft.
operations coordination: coordinate with pilots and ground control to ensure smooth operations.
maintenance and cleaning: oversee aircraft cleaning and coordinate maintenance and refueling checks.
in-flight services: stock refreshments, water, and other supplies on the aircraft.
safety and security
screening: screen passengers and their luggage to ensure safety and security protocols are met.
security assistance: help enforce security procedures and monitor restricted airport zones.
safety procedures: ensure that passengers and staff follow all safety procedures throughout their airport journey.