Passenger services
Check-in and ticketing: Assist passengers with checking in, printing boarding passes, and selling tickets.
Baggage handling: Tag and process checked baggage, assist with lost luggage, and handle the loading and unloading of luggage from the aircraft.
Boarding: Direct passengers to the correct gate, make announcements, and ensure orderly boarding.
Information and assistance: Answer passenger questions, provide information on flight schedules, and offer special assistance to passengers with disabilities or children.
Customer relations: Handle issues like flight delays or cancellations, re-routing passengers, and managing passenger complaints.
Ramp and aircraft support
Aircraft handling: Use ground signals to direct aircraft to and from the gate, ensure proper parking, and tether the aircraft.
Operations coordination: Coordinate with pilots and ground control to ensure smooth operations.
Maintenance and cleaning: Oversee aircraft cleaning and coordinate maintenance and refueling checks.
In-flight services: Stock refreshments, water, and other supplies on the aircraft.
Safety and security
Screening: Screen passengers and their luggage to ensure safety and security protocols are met.
Security assistance: Help enforce security procedures and monitor restricted airport zones.
Safety procedures: Ensure that passengers and staff follow all safety procedures throughout their airport journey.