- Assisting passengers: Help passengers with check-in, baggage, boarding, and any other inquiries they may have before their flight.
- Ensuring safety regulations are followed: Monitor passengers during boarding and deplaning to ensure they follow all safety procedures and regulations.
- Communicating with flight crew: Coordinate with the flight crew to ensure a smooth boarding process and address any passenger or flight-related issues.
- Handling baggage: Assist with loading and unloading luggage onto the aircraft and ensure it is securely stored.
- Providing customer service: Respond to passenger inquiries, resolve complaints, and assist with any issues that may arise during travel.
Required skills and expectations:
- Excellent communication skills to effectively assist passengers and communicate with the flight crew.
- Ability to handle stressful situations and provide excellent customer service under pressure.
- Strong attention to detail to ensure safety regulations are followed and baggage is handled properly.
- Basic computer skills to assist passengers with check-in and boarding processes.
- Ability to work well in a team environment and follow instructions from supervisors.