As an Airport Ground Staff member in Kolkata, you will play a vital role in ensuring smooth airport operations and providing excellent customer service to passengers. Your main responsibilities will include:
- **Check-in Assistance**: Help passengers during the check-in process, ensuring their luggage is tagged correctly and they receive their boarding passes.
- **Baggage Handling**: Safely manage passengers' bags and cargo, ensuring they are loaded and unloaded from aircraft efficiently.
- **Boarding Coordination**: Assist in boarding procedures by checking tickets and guiding passengers to their designated aircraft, ensuring timely departures.
- **Customer Support**: Respond to passenger inquiries and provide information about flights, boarding gates, and airport facilities.
- **Safety Procedures**: Follow security and safety protocols meticulously to maintain a safe environment for passengers and staff.
To succeed in this role, we expect the following skills:
- **Communication Skills**: You should be able to speak clearly and effectively to assist and inform passengers.
- **Teamwork**: Collaborate well with your colleagues to ensure efficient airport operations.
- **Customer Service Orientation**: A friendly and helpful attitude is essential for delivering excellent service to passengers.
- **Attention to Detail**: Being careful and attentive will help avoid mistakes during check-in, boarding, and baggage handling.
- **Adaptability**: Be ready to work in a fast-paced environment and handle different situations as they arise.
Freshers are encouraged to apply, and being a 12th pass is sufficient for this full-time position.