- Directing aircraft on the ground: Airport ground staff are responsible for guiding arriving and departing aircraft to and from their gates safely and efficiently.
- Assisting with passenger check-in: Ground staff help passengers check in for their flights, issue boarding passes, and assist with any luggage concerns.
- Ensuring the safety and security of the aircraft: Ground staff are trained to conduct safety checks on aircraft before departure and report any issues to the relevant authorities.
- Handling baggage: Airport ground staff are responsible for loading and unloading passenger luggage onto and off of the aircraft, ensuring that it is handled safely and securely.
- Providing customer service: Ground staff interact with passengers on a daily basis, assisting them with any inquiries or concerns they may have before, during, or after their flight.
- Strong communication skills: Airport ground staff must have excellent verbal communication skills in order to effectively communicate with passengers, co-workers, and air traffic control.
- Attention to detail: It is important for ground staff to pay attention to even the smallest details to ensure the safety and security of the aircraft and its passengers.
- Ability to work in a fast-paced environment: Airport ground staff must be able to work efficiently under pressure, especially during peak travel times.