- directing aircraft on the ground: airport ground staff are responsible for guiding arriving and departing aircraft to and from their gates safely and efficiently.
- assisting with passenger check-in: ground staff help passengers check in for their flights, issue boarding passes, and assist with any luggage concerns.
- ensuring the safety and security of the aircraft: ground staff are trained to conduct safety checks on aircraft before departure and report any issues to the relevant authorities.
- handling baggage: airport ground staff are responsible for loading and unloading passenger luggage onto and off of the aircraft, ensuring that it is handled safely and securely.
- providing customer service: ground staff interact with passengers on a daily basis, assisting them with any inquiries or concerns they may have before, during, or after their flight.
- strong communication skills: airport ground staff must have excellent verbal communication skills in order to effectively communicate with passengers, co-workers, and air traffic control.
- attention to detail: it is important for ground staff to pay attention to even the smallest details to ensure the safety and security of the aircraft and its passengers.
- ability to work in a fast-paced environment: airport ground staff must be able to work efficiently under pressure, especially during peak travel times.