- escorting passengers to and from aircraft: airport ground staff are responsible for ensuring the safe and timely boarding and deplaning of passengers.
- assisting passengers with baggage: help passengers with their luggage, ensuring it is stored securely and safely.
- communicating with flight crew and air traffic control: relay important information between the flight crew and air traffic control to ensure smooth operations.
- ensuring the cleanliness and safety of airport facilities: maintain a clean and safe environment for passengers and staff.
- checking boarding passes and verifying passenger information: verify passengers' identification and boarding information to ensure the correct individuals are boarding the aircraft.
skills and expectations:
- strong communication skills: ability to effectively communicate with passengers and team members.
- attention to detail: must be meticulous in verifying passenger information and ensuring safety protocols are followed.
- ability to work under pressure: airport ground staff must be able to handle high-stress situations calmly and efficiently.
- physical fitness: this role may require lifting and moving heavy luggage, so physical stamina is important.
- customer service orientation: a focus on providing excellent service to passengers is essential in this role.