- Escorting passengers to and from aircraft: Airport ground staff are responsible for ensuring the safe and timely boarding and deplaning of passengers.
- Assisting passengers with baggage: Help passengers with their luggage, ensuring it is stored securely and safely.
- Communicating with flight crew and air traffic control: Relay important information between the flight crew and air traffic control to ensure smooth operations.
- Ensuring the cleanliness and safety of airport facilities: Maintain a clean and safe environment for passengers and staff.
- Checking boarding passes and verifying passenger information: Verify passengers' identification and boarding information to ensure the correct individuals are boarding the aircraft.
Skills and Expectations:
- Strong communication skills: Ability to effectively communicate with passengers and team members.
- Attention to detail: Must be meticulous in verifying passenger information and ensuring safety protocols are followed.
- Ability to work under pressure: Airport ground staff must be able to handle high-stress situations calmly and efficiently.
- Physical fitness: This role may require lifting and moving heavy luggage, so physical stamina is important.
- Customer service orientation: A focus on providing excellent service to passengers is essential in this role.