Hiring For 12th Pass Freshers - Airport Ground Staff

Ground Staff are responsible for handling all airport operations on the ground, ensuring smooth passenger service, safety, and coordination between airline and airport departments. They play a key role in check-in, boarding, baggage handling, and customer service.

🎯 Key Responsibilities

1. Passenger Handling

Assist passengers during check-in and boarding process

Verify tickets, ID proof, and travel documents

Issue boarding passes and seat assignments

Provide special assistance to elderly, disabled, or VIP passengers

2. Baggage Handling

Accept and tag checked baggage

Ensure baggage complies with airline weight and safety rules

Coordinate with baggage handling teams

Handle lost, delayed, or damaged baggage complaints

3. Customer Service

Answer passenger queries regarding flights, delays, and policies

Provide information on schedules, gates, and airport facilities

Resolve complaints professionally and quickly

Maintain high customer satisfaction

4. Boarding & Departure Duties

Announce boarding information

Verify boarding passes and documents

Ensure orderly boarding process

Coordinate with cabin crew and pilots

5. Safety & Security Compliance

Follow airport safety and security procedures

Ensure compliance with aviation regulations

Report suspicious activities or safety hazards

6. Flight Operations Coordination

Coordinate with airline staff, ATC, and airport authorities

Assist in flight arrivals and departures

Handle delays, cancellations, and rescheduling

🛠️ Required Skills

Strong communication and interpersonal skills

Customer service orientation

Problem-solving ability

Teamwork and coordination

Ability to work under pressure

Basic computer knowledge

🎓 Educational Qualification

Minimum: 12th Pass (Higher Secondary)

Preferred: Graduate in any discipline

Aviation / Hospitality certification is an advantage

👤 Experience

Fresher or experienced candidates can apply

Prior experience in aviation, hospitality, or customer service is preferred

⏰ Working Conditions

Rotational shifts (including night shifts)

Weekends and holidays included

Work at airport terminals in a fast-paced environment

💼 Salary (India Approx.)

Fresher: ₹20,000 - ₹25,000 per month

Experienced: ₹25,000 - ₹1,00,000+ per month

• Experience

  0 - 6 Years

• No. of Openings

  105

• Education

  12th Pass

• Role

  Airport Ground Staff

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Bangalore