As an Airport Ground Staff member, you will play a crucial role in ensuring that passengers have a smooth and pleasant experience at the airport. You will be responsible for various tasks related to customer service and operational support.
**Key Responsibilities:**
- **Customer Assistance**: Greet passengers and provide information regarding flights, check-in processes, and airport facilities to help them navigate through the airport.
- **Check-in Support**: Assist passengers with the check-in process, including handling luggage and confirming flight details to ensure efficient boarding.
- **Baggage Handling**: Monitor and manage the loading and unloading of luggage to ensure that all bags are correctly handled and reach their destinations safely.
- **Safety Procedures**: Conduct safety checks and ensure compliance with airport regulations to maintain a secure environment for all passengers and staff.
- **Communication**: Liaise with airline staff, security, and ground handling teams to coordinate operations and resolve any issues that may arise during the travel process.
**Required Skills and Expectations:**
Candidates should ideally possess strong communication skills to interact effectively with passengers and staff. A friendly and approachable demeanor is essential for providing excellent customer service. The ability to handle stressful situations calmly and efficiently is important, as the airport environment can be fast-paced. Basic computer skills are also necessary for managing check-in systems and passenger information. A high school diploma or advanced/higher diploma in relevant fields is preferred, but recent graduates with degrees in various domains may also apply. Prior experience in customer service or a related field is advantageous but not mandatory.
Experience
0 - 4 Years
No. of Openings
100
Education
Graduate (B.A, B.Arch, B.C.A, B.B.A, B.Com, Certificate/Diploma/Others)
Role
Airport Ground Staff
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Age Limit
18 - 35 Yrs.
Job Country
India
Type of Job
Full Time (Night Shift)
Work Location Type
Work from Office
Benefits include
Flexible Working Hours, Health Insurance, Food/Meals
Face Interview Location
Geeta nagar metro station kanpur