- Greet and assist passengers: As an Airport Executive, you will be responsible for welcoming travelers, assisting them with check-in procedures, and ensuring a smooth boarding process.
- Handle baggage: You will be in charge of managing passengers' luggage, ensuring it is properly tagged, loaded onto the aircraft, and delivered efficiently upon arrival.
- Monitor flight schedules: Keeping track of flight arrivals and departures, you will need to coordinate with airline staff to ensure on-time departures and arrivals.
- Resolve customer queries: Addressing passenger concerns, providing information on flight status, and handling any issues that may arise during their journey.
- Ensure security protocols: Adhering to strict safety and security standards, you will need to conduct security checks, monitor restricted areas, and assist in emergency situations.
- Good communication skills: Clear verbal communication with passengers and colleagues, as well as the ability to write reports and handle documentation accurately.
- Customer service orientation: A friendly and courteous attitude towards passengers, with a focus on providing exceptional customer service.
- Attention to detail: Being meticulous in handling baggage, checking documents, and following proper procedures to ensure a seamless travel experience for passengers.