- Ensure smooth functioning of airport operations: Responsible for overseeing various activities at the airport to ensure efficient operations and excellent customer service.
- Handle passenger inquiries and issues: Address passenger questions, concerns, and complaints promptly and professionally to ensure a positive experience for travelers.
- Assist with check-in and boarding procedures: Help passengers check-in for their flights, ensure they have the necessary documents, and assist with boarding procedures.
- Coordinate with ground staff: Work closely with ground staff to coordinate baggage handling, aircraft movement, and other essential airport functions.
- Maintain airport facilities: Monitor and maintain the cleanliness and functionality of airport facilities to create a welcoming and safe environment for passengers.
Skills and Expectations:
1. Strong communication skills: Ability to effectively communicate with passengers, staff, and other airport personnel.
2. Customer service oriented: Ability to provide excellent customer service and handle inquiries and issues professionally.
3. Attention to detail: Ability to pay close attention to details to ensure accuracy in tasks such as check-in procedures and baggage handling.
4. Ability to work in a fast-paced environment: Capacity to work efficiently and effectively in a busy airport setting, handling multiple tasks simultaneously.
5. Team player: Ability to work collaboratively with ground staff and other team members to ensure smooth airport operations.